Shipping policy
Shipping Policy
At Petdrop, we are committed to providing reliable and convenient delivery for our customers.
Shipping Destinations
We currently offer shipping to customers in Europe, the United Kingdom, and the United States, subject to product availability and destination-country regulations.
Free Shipping
We offer free shipping on all eligible orders to Europe, the United Kingdom, and the United States. No additional shipping fee will be added at checkout.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is completed. During processing, your order is prepared, labeled, and dispatched using the most suitable available shipping solution.
Delivery Time
The average delivery time is 5–12 business days after order processing. Delivery times may vary depending on the destination, product, shipping route, carrier performance, customs clearance, and selected shipping method.
Shipping Methods and Tracking
Available shipping methods may vary depending on the product and destination. Standard and Economy shipping options generally include tracking, while express shipping options may also be available for selected destinations.
Once your order has been shipped, tracking information will be provided when available. Please allow some time for tracking updates to appear after dispatch.
Shipping Address
Please provide a complete and accurate shipping address, including your full name, street address, city, state or province, country, postal code, and telephone number. Incorrect or incomplete address information may cause delivery delays or delivery failure.
Customs, Duties, and Taxes
International orders may be subject to customs clearance procedures, import duties, taxes, or other charges imposed by the destination country. Any applicable charges depend on local regulations and may be the customer’s responsibility.
For orders shipped to European Union countries, applicable VAT and customs requirements may apply.
Delayed or Undelivered Orders
Delivery times are estimates and may be affected by customs clearance, weather, holidays, carrier operations, or other circumstances outside our control.
If your order has not arrived within the estimated delivery timeframe, please contact us at 69poolasmith@gmail.com and include your order number so we can assist you.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
Email: 69poolasmith@gmail.com